Why Hire #Neurodiveristy in #Manufacturing? Because You Can’t Fail.
We are all battling a lack of people applying for open positions in our companies and combine that with the fact there is a strata of the workforce that is working harder to stay home and get out of work than to add value to the world.
What if you can find productive employees and guarantee your next hire would:
- Always be on time.
- Want to learn more daily.
- Care about the work they do.
- Create efficiencies that you did not consider.
- Set an example for others.
Where would you spend your time? Now, what if I told you there are 170,000+ of these capable employees available to start tomorrow just in Wisconsin alone?
What if you learned that there are no state programs to qualify for, apply to, or wait for a response in 90 days. There is no three page job description to write and that other Manufacturers in the private sector already have success that you can use as a model? All you have to do is give a shit to make this work.
Need a business case for the doubters? What if you learned that 11.9% of the population is considered to have a disability, and hence be neurodiverse, but only 19.1% of them are employed? How about the fact that employers that hire people with disabilities have on average 28% higher revenue, double the net income, and 30% higher profit margins than their peer group? Another fun fact published by the government, is that GDP in the USA could be boosted up to $25 billion dollars if just 1% additional people with disabilities joined the labor force.
My daughter Emma Rathmann and I were honored to give the opening presentation at the Disability:IN Wisconsin event on Hiring Neurodiverse Talent to Grow Manufacturing last week hosted by Engauge Workforce Solutions. Over 100 talent seekers and employers attended for the purpose of learning more about hiring the most under considered and capable workforce this region, state, and world has to offer.
Also presenting at the event were Goldhmong Vang,Katie Malnight Meisinger Corryn Manderfield, and the Down Syndrome Association of Wisconsin. The audience was filled with , , leaders, other Service Providers, and even parents of sons and daughters looking for companies that “get it” and can help provide a caring environment and future for their kids.
The following is a recap from our presentation about the commonalities of all the success stories just from our close circle of neurodiverse friends that are gainfully employed and adding value to the efforts in the private sector. Some people thought this presentation was about the formula we created for success. In reality, this is a documentary of what we see working with the individuals we know besides our own experiences.
Let’s first talk about the shared characteristics of your future employees:
- They have defined schedules and availability;
- They have favorite interests, foods, and communication styles;
- They have a linear and VERY literal thought process;
- They see the world as flat when it comes to organizational charts and hierarchy, which translates to treating the groundskeeper on the same level as the CEO (BTW, This should be your leadership style if it isn’t already).
Tell me how any of this is unmanageable?
Let’s talk secondly about the shared characteristics of the accommodations that other companies are making for these employees:
- They offer flexible and part time schedules;
- They have a horizontal structure on mission and surround the employee with others that are available to help mentor and answer questions that arise;
- They help the employee understand what their role is and why there are certain requirements for clothing and safety equipment;
- They offer stacked training and build a playbook and handbook specifically for the role the employee is in, as well as have them job shadow until they are comfortable performing on their own;
- They give clear directions and instructions with tangible metrics for the employee to gamify their duties and measure their own progress.
Tell me how any of this is impossible for you to offer?
No replication of your favorite recipe is successful without the right ingredients so you need to understand all of the shared characteristics and parts of the employment model that the current success stories share.
- The employee does have the desire to work, the capability to do the work, a consistent and predictable schedule, and the ability to advocate for themselves;
- The opportunity for the employee is aligned on their skill sets, are supported by other employees with interactions from multiple levels within the company;
- The employees’ family was involved and is in communication with the stakeholders within the company and has provided insights for the management, helps with pregame and postgame daily routine before and after work, and the family has learned to trust that the company is looking out for the employee on all levels.This will be the hardest part for the employer to prove themselves as a safe and growth environment for their child;
- The position is supported through a staffing agency, has access to additional training and education resources through non-profits, and has transportation needs filled by the family or a service.
Just as the right ingredients are necessary, so is how those ingredients work together on a daily, weekly and monthly basis. I call it “The Committed Ecosystem” as pictured in the opening of this article. No matter how large the organization is, if you find someone that can be on time, cares about the work they do, and wants to learn, you are going to make room for them.
- There absolutely needs to be selfless vision and leadership in the organization to want to hire neurodiverse employees. A company should be a people system first and that will drive the business systems.
- The middle management needs to be informed, educated, and empowered to work with and help grow their team members. This is the biggest point of failure for many organizations that say they are diverse and inclusive on their mission statements but then do not provide the middle management the tools they need which leaves the employee in a sink or swim situation that frustrates all parties involved and is ultimately a failure.
- The supportive team members are the most important ingredient. You need to surround the employee with the right people that are willing to teach others, can be selfless themselves, and measure their own success through the growth of others. Pay these people well!
An interesting tangent to this, while presenting this material to a group of parents the previous week, a fellow Dad asked what I would do as the CEO when their child comes home and says that someone called them a certain derogatory name and bullied their child’s situation. My answer as a Dad was that we have been in that situation and what I wanted to do was considered a hate crime in most developed nations. My answer a week later as a CEO that employs now four neurodiverse individuals, is that if I have not built an organization of people aligned on a common goal that want to see each other do well as much as be experts in their own space, I have failed and don’t deserve to employ their son or daughter.
- The Family and the 4th Party Resources (like transportation, the staffing company, the trainers and outside partners) are very much aligned and in communication about the employee. This is essentially the “it takes a village” aspect of your journey and everyone having access to each other to address any schedule changes, additional training opportunities, and questions that may develop by anyone in this journey to grow the opportunity for the individual is key. One of the presenters at the seminar actually stated that it “takes a city sometimes”. I don’t disagree and each situation is going to be unique.
The capstone to this article is how to build your playbook for success in hiring a neurodiverse employee. I wish I had a patented process that I could guarantee would work for you with a money back guarantee, but the real chance for success is for you to just get started using the following process parts and make adjustments as needed.
- First, replicate success. There are other companies out there that are doing this successfully and their partners in success are just waiting to help others. Use your network, cross pollinate best practices and make introductions. I guarantee if you are reading this, you know someone that is neurodiverse and have the people in your network that can help. There is a Chinese Proverb that states the best time to plant an oak tree was 30 years ago, the next best time is now.
- Second, if you are going to be the one driving the mission, then build your village (or city). Find a staffing agency that can support the hiring model if you are tied to certain hiring policies and processes that are found in union based shops or complex companies. Call the position contract based or seasonal and you have some flexibility.
- Thirdly, when you find an individual that you want to hire, define what success looks like, who the stakeholders are and create roles. Make sure your new employee understands where their role fits into the big picture of the operations, what the goals are, and how they can measure their success.
- Fourthly, you need to stay agile and responsive on this journey with the employee. There will be some unknowns like hiring anyone else, there will be a few schedule changes and there will be a few situations that the employee may need help navigating.
- Finally, be visible. Praise efforts and achievements, check in often with your management and frontline team members, leave the door open for anyone to ask questions, be creative with analogies and examples to teach everyone involved and have patience. By the way, this entire journey may be a bottom up solution so be receptive.
You can not fail at this because any action you take to help employ the neurodiverse or support that action is more than you did yesterday and more than the market had. Just get started. You’ll figure out the second step once you do.
At the 2023 Berkshire Hathaway Shareholders Meeting, Warren Buffett said this country is missing a “Unity of Purpose” on several items in reference to how the country pulled together during WWII and for the Space Race to the Moon. Everyone in the room last week shared a unity of purpose of integrating some of the most capable individuals in the world into their manufacturing efforts and I look forward to more success stories being posted.
Emma and I are available to anyone that would like assistance in any or all of the parts of this article. By the way, my daughter Emma was diagnosed with Aspergers at age 12 and is now employed at HUSCO International surrounded by fantastic humans in a win-win model for production and making a difference in growing her. It has been a journey together as a Family and will continue to be and we are eternally grateful for the team there.
Accommodating Uniqueness
Four Legged Stool
Committed Organization
Build Your Plan
Disconnect between a vision and execution
Takes a village
It is important for all of us to foster an environment that is conducive to neurodiversity, and to recognize and emphasize each person’s individual strengths and talents while also providing support for their differences and needs.
How can employers make their workplaces more neurodiversity-friendly?
Offer small adjustments to an employee’s workspace to accommodate any sensory needs, such as
Sound sensitivity: Offer a quiet break space, communicate expected loud noises (like fire drills), offer noise-cancelling headphones.
Tactile: Allow modifications to the usual work uniform.
Movements: Allow the use of fidget toys, allow extra movement breaks, offer flexible seating.
Use a clear communication style:
Avoid sarcasm, euphemisms, and implied messages.
Provide concise verbal and written instructions for tasks, and break tasks down into small steps.
Inform people about workplace/social etiquette, and don’t assume someone is deliberately breaking the rules or being rude.
Try to give advance notice if plans are changing, and provide a reason for the change.
Don’t make assumptions — ask a person’s individual preferences, needs, and goals.
Be kind, be patient.
Ecosystem – Ven diagram of employee, company, family, 4th party resources = growth
Forward thinking…..
References
Using The Quattro V Formula For Success
This is a follow up to the post made in March of 2020 about leading through an existential threat after several business contacts asked us how we are making it through the interesting times of 2021.
Leading a company in the past 20 months has been interesting to say the least. Existential threats from a pandemic, government actions from unqualified and unelected appointed individuals that threaten business continuity, wasted energy from social causes, lack of objectivity in new reporting, and useless political rhetoric make it difficult to keep your eyes on the prize of creating value for your stakeholders.
How have we been successful? It has been through a constant management and fluid development of our ongoing business goals which we keep organized into four buckets we named vision, volume, velocity, and value. We call this our “Quattro V Formula” and it keeps us on track while remaining agile and responsive to customers needs and keeps us moving the chains on short term and long term projects that improve the business.
I’ll break these buckets down for you and give you examples of how we use these buckets with the hope it sparks some new ideas or validates some plans you have been working on or need to get working on.
Vision
Vision is about the things we want to be remembered for. Essentially what would you want your tombstones to say and it does not have to be just one thing. Our current goals under our vision bucket include providing the highest quality on time all the time (ISO), being the go to shop for customers that value expertise and experience, being a leader in local manufacturing thought leadership, being agile, responsive and available to customers, and being an organization of continuous improvements and learning.
This should not be confused with your potential mission statement. I often see vision and mission interchanged, somewhat overlapping, and usually way too fluffy to be useful. To us, the mission statements are the who, what, when, where and how you are executing on activities and the goals that will earn you to your vision.
For instance, on our vision goal of being agile, responsive, and available to customers, we build a project center, integrated and new quoting software with a customer friendly interface and keep customers informed about project progress with real time production data from our ERP system. Make no mistake, we still mess a few things up and there are a few things that we say no to, but we are transparent about the solution and quicker to say no to business that does not fit us with at least an introduction to a different shop that might be able to service them.
On being a leader in local manufacturing thought leadership, I sit on the advisory panel for the UAA program at MATC, my production engineer is on the board of MATC for the apprentice program, we sponsor tables at industry events for speakers on topics of economics, leadership, automation, and strategy to invite customer to, and meet with our strategic vendors regularly to understand how we can work smarter together for shared growth.
Volume
The goals in our volume bucket are focused on growth. These are the activities that lead to increased opportunities, strengthen relationships in the market, and increase sales new and existing customer sales. We are a classic job shop that services over twelve industries where business cycles and market trends lead to an ever changing top 25 accounts and work mix so we need to keep talking to people about what they do and how we can help. It is the equivalent of a shark needing to keep moving for oxygen to flow through their gills.
As an example in this bucket, we have a goal of talking reaching out to 10 new customers, 10 existing customers, and 10 strategic partners on a weekly basis. We also have a goal of meeting with three prospects about new business, three customers about more business, and three meetings where we are introducing two people that do not know each other but we know they should be doing business together. We have a goal of $100K in orders and $100K in shipments weekly which means we need to be quoting around $500K per week. We also have a goal of turning quotes around in 24 hours for level one and two parts and three days on more complex projects. Current supply chain responsiveness keeps this last mentioned goal interesting interesting to achieve which is why we have swapped out over a dozen vendors in the past twelve months.
Velocity
Our velocity goals are focused on accelerating production and shipments to the customer. Time is the one things we can not create more of but we can sure try to use less of it. These goals can be the purchasing of better tooling for faster material removal, designing fixtures to increase spindle time and minimize set up time, recruiting to help find more talented direct employees, outsourcing certain services that other partners can do faster and better, and even using our own truck for delivery and acquisition of materials and services so we do not have to wait for our vendors to deliver.
Value
Your number one priority in a business leadership role is to create and increase value for all of the stakeholders around you. Stakeholders can be employees, customers, investors, vendors, other businesses in your industry association, causes you sponsor or advise, and even the community that your business operates in.
Increasing wages, donating to the local high school’s robotic team, mentoring students in the trades, increasing net profits for the investors, painting a mural on the side of your industrial building that faces a bike trail, adding moisture collectors to your machine centers for better air quality, upgrading inside lighting to LED, paying employees for Christmas Eve as a holiday, hosting a customer appreciation party, and even improving internal communications are all great examples of increasing value.
But don’t confuse the success of the activity of creating value with the actual results of the activity. Value needs to be tangible and measurable to be meaningful. Sending your management team to an industry seminar or leadership training is meaningless if there are no improvements to operations or better performance measured in your operations and financial leading indicators. Increasing wages just increases expenses unless it is tied to performance and improves value to customers and thus the business.
Our latest undertaking is to control our ever rising health care expenses that every company suffers. There is no value in cost shifting, carving out benefits, switching carriers, or simply discontinuing a program offering just because it is minimally used. Sure there are some short term cost savings to the income statement but you have taken away value to the employees. Instead, we have decided to maintain the plan design we have, but are requiring the participants in the plan to qualify for their deductible reimbursement by seeing to their preventative wellness check ups in the previous plan year and register for a third party counseling services that helps our plan members become better consumers of their own healthcare. With this tactic, we are offering our employees the opportunity to identify and navigate health risks earlier for a better quality of life and we are looking to minimize the catastrophic claims and unnecessary hospital visits that torpedo the out of pocket expenses and plan costs to the company profits.
Another successful win in value creation was realized through a labor efficiency bonus that not only increases the employee take home pay, but gives us 110% utilization of direct production hours through multi-tasking and pro-active scheduling of jobs through the shop floor. Every employee wants more money and every company wants more production from them. By giving the employees the chance to achieve the bonus and the ability to measure it and make it transparent internally, we have raised the income per employee over 20% in the past six months with the same FTE head count.
After years of missing delivery deadlines because of poor scheduling and not ordering material effectively, we found a new ERP package that has our late orders down to 5% and provides us with the business intelligence we need to target better business based on contribution and reports our financials to the investors much quicker. This little undertaking did cause some headaches but the result has been a 300% increase in operating profit in a sales year that was down -5%.
Transforming the dull grey north wall of our industrial building that faces the local bike path with a mural that depicts the history of manufacturing in our community is next. Not only is the project in line with the DNR objectives for the bike path but it also helps tell people who we are, what we do, showcases the business impact we make in the community and helps the DNR since we know maintain the area around the bike path as their budgets for maintenance have been decreased.
What additional value are you building for your stakeholders? Is it meaningful and can the results be measured so your activities to get there are worth the time and efforts?
Finale
I work from a list of to do’s and to don’ts and a fluid plan that is driven by the prioritization within the four bucket of goals. This list gets some items checked off quickly and the list is fluid in nature based on what I can control, what I can delegate, and what I can make an impact on. I have learned that some projects have a mind of their own and certain timelines for success can be stretched depending on how many people are involved and the responsiveness of other parties.
This list is organized into three categories as well. The first is the to do’s that must to get done or something is going to eat my family. Of course my family is not going to be eaten but the metaphor should show how important these tasks are. The next level are the tasks that I need to do because someone else is depending on in. The third is the list of things I want to do and are more of the nice to do tasks rather than the necessary tasks previously listed. Must do, need to do, want to do. The want to do’s never get attention unless the other two categories are done or have as much progress as possible made on them.
Everyone knows that no plan survives first contact and we know that what can blow up will blow up as an organization but how we react is 95% of the solution. Developing the goals and creating your to do list at least provides you with a plan to go back to once the fires are out. What’s the saying about failing to plan is planning to fail and if you don’t know where you’re going any road will get you there?
I would enjoy hearing how you have navigated the past 18 months and what you have done to come out stronger. Please feel free to reach out, drop a useful comment, or stop by the shop when you have time.
